The City of Roswell is preparing to open Resident & Business Services, a new one-stop, concierge-style physical location on the ground floor of City Hall (38 Hill Street). Designed to centralize multiple City services in one welcoming, user-friendly location—making it easier and more efficient for residents, businesses, and contractors to get the help they need in one place.
This initiative supports Mayor Kurt Wilson’s Top Priority: Improving the Resident and Business Experience to life by modernizing how the community interacts with City Hall. By consolidating multiple services into one accessible, concierge-style location, the City is creating a clearer, more streamlined experience for residents, businesses, and contractors. It also advances Roswell’s Strategic Imperative: Service Excellence, ensuring consistent, high-quality service across in-person, online, and phone channels—reflecting Roswell’s commitment to efficiency, accountability, and community-centered service.
“This initiative is about creating a City Hall experience that puts people first,” said Mayor Kurt Wilson. “With Resident & Business Services, we are delivering Service Excellence in action—accessible, efficient, and community-focused.”
NOTICE: The City will announce the official opening date and details for a Ribbon Cutting Ceremony with Mayor & Council soon. Stay tuned to RoswellConnections.com for updates.
What You’ll Find at Resident & Business Services
At the heart of the Resident and Business Services is a concierge-style desk, where staff will greet visitors, direct requests, and offer step-by-step support, all from one accessible location on the ground floor of City Hall.
Services for Residents
- Utility Billing & Payments — Pay bills in person or through supported digital options.
- Sanitation & Recycling — Request garbage, sanitation, recycling, and yard waste services.
- Property Taxes — Manage inquiries and submit payments.
- Recreation & Parks — Register for programs, reserve facilities, and access activity information.
Services for Businesses & Contractors
The new Permitting & Licensing HUB will provide a faster, easier way for businesses and contractors to submit and manage permits, plans, and licenses online. Through the HUB, users can:
- Submit permit, plan, and license applications.
- Track application status in real time.
- Receive invoices and pay securely online.
- Access design plan comments (when applicable).
- Download approved permits directly from their dashboard to begin work.
- Schedule and pay for inspections online.
- Receive licenses and certificates of occupancy digitally.
For more information, visit www.RoswellGov.com/HUB. How-to videos, FAQs, and step-by-step digital guides will accompany the HUB to help users get started.
NOTE: Court services remain on the second floor of City Hall.
How the Project Came About
This initiative is the result of years of planning to improve the community’s experience at City Hall. In April 2025, Mayor & Council approved a contract with Crown Service Contractors for $1,240,952, with an additional $177,000 set aside for unforeseen conditions, bringing the total authorization to $1,417,952. Funding came from the City’s Capital Improvement Project (CIP) Fund.
The project involved remodeling approximately 8,500 square feet of City Hall’s ground floor, including areas formerly occupied by Planning & Zoning and IT. Key upgrades include:
- A renovated entrance and lobby experience.
- Dedicated parking with handicap accessibility.
- A one-level floor plan to simplify navigation and meetings with City staff.
- Design improvements emphasizing natural light, sustainable materials, and ADA-accessibility.
Access: Where, When, and How
- Location: Ground floor of Roswell City Hall, 38 Hill Street, with a single entrance and designated parking (handicap accessible).
- Hours (upon opening): Monday–Friday, 8:00 a.m.–5:00 p.m.
- Phone: 770-641-3727 during regular business hours.
- Digital options: The Roswell App and The Hub offer additional ways to connect with services, complementing in-person support.
Why It Matters for Roswell
The Resident & Business Services is more than a renovation—it’s a transformation of how City Hall serves the community. By consolidating services into one location, Roswell is:
- Reducing wait times and streamlining processes.
- Eliminating confusion with one clear point of entry.
- Delivering a consistent experience for residents, businesses, and contractors.
- Demonstrating responsible stewardship of taxpayer funds with sustainable design, repurposed furniture, and efficient use of natural light.
Project Timeline (At-a-Glance)
- April 28, 2025: Mayor & Council approve the remodel contract with Crown Service Contractors and contingency—total authorization $1,417,952 (CIP).
- Spring–Summer 2025: Construction and interior/exterior renovations across ~8,500 sq. ft. of City Hall ground floor.
- Coming Soon: Official public opening and Ribbon Cutting Ceremony announcement.
Photo Gallery
Stay Informed
Visit RoswellConnections.com for the official opening date, Ribbon Cutting Ceremony details, and guides on how to make the most of the new Resident and Business Services.
