As part of the City’s ongoing downtown parking pilot program, Roswell has established an initial parking rate of $2 per hour up to six hours, with a daily maximum of $16 for City-managed, on-street locations in the downtown area. This rate goes into affect on May 15, 2026.
Running through December 31, 2026, the pilot program is designed to help the City gather real data on parking demand and usage patterns. This information will inform longer-term decisions that work for both residents and businesses.
Paid, on-street parking is active at the following locations:
- Canton Street between Magnolia Street and Norcross Street
- Elizabeth Way between Canton Street and Alpharetta Highway
- East Alley between Canton Street and Norcross Street
- East Alley Parking Lot
The City will communicate any future rate changes in advance.
No-Charge Parking at Downtown Deck During Green Street Construction
Roswell’s new downtown parking deck opened to the public on May 4, 2026, adding 394 spaces to support downtown access. Also beginning May 4, the City launched construction on the Green Street Activation Plan, a project that will convert Green Street to a one-way, southbound road and add a brick-paved multi-use trail, new lighting, landscaping, and other improvements to support connectivity and safety near the deck. The project requires a closure of Green Street from Cherry Way to Alpharetta Street (Hwy. 9) for approximately six months. Green Street from Woodstock Road to Cherry Way will remain open one-way southbound.
To help maintain access to downtown during construction, the City is offering parking at no charge in the downtown deck for the duration of the closure. The City will continue collecting usage data from the parking system throughout this time as part of the broader Parking Pilot Program.
Frequently Asked Questions: On-Street Parking
How do I register and pay to park in a paid parking area?
There are two available methods to pay for your parking in Downtown Roswell:
• Scan/Text to Pay through your phone: Signage near your parking space will have a QR code to scan as well as a phone number to text from your mobile device. You will be prompted to enter your license plate number and estimated duration of stay to start your session. Once you enter your information, you will be led to a payment screen to purchase your parking.
• Payment Kiosk: There are two payment kiosks (at the corner of Canton Street & Elizabeth Way and along East Alley) where you can physically make your payment at a machine. Once at the machine, press “Start” and follow the instructions for payment, which will include entering your license plate number and selecting your estimated duration of stay.
Do I need to download an app to register and pay to park?
There is no need to download an app to your phone. Follow the payment instructions on the signage near your parking space and utilize the scan-to-pay or text-to-pay options, or pay at one of the two payment kiosks.
I am just running into a store for a few minutes; do I still have to register and pay to park?
Yes. All vehicles parked in a paid parking area of Downtown Roswell must be registered for parking and have an active paid parking session, regardless of the duration of your stay.
What happens if I stay longer than anticipated?
If you have paid on your phone using the Scan/Text to Pay system, as your parking session approaches expiration, you will receive a text message with the option to extend the time directly by clicking a link from the text. A guest who has opted not to receive text messages would need to scan the original QR code to modify or extend their parking session, or call (678) 973-0348 for additional assistance.
If you paid at one of the two payment kiosks, you would need to return to the kiosk to purchase additional time.
What are the parking rates in paid parking areas of Downtown Roswell?
0–1 hours: $2
1–2 hours: $4
2–3 hours: $6
3–4 hours: $8
4–5 hours: $10
5–6 hours: $12
More than 6 hours: $16
Is there a maximum parking duration in the paid parking areas?
Yes. The maximum parking duration is 24 hours.
What are the hours of enforcement?
Parking is enforced 24 hours a day, seven days a week.
Who manages the parking program in Downtown Roswell?
The parking program is managed by 12 Oaks Parking, LLC. Twelve Oaks is responsible for parking operations, customer service, enforcement, citation processing, and appeals. They can be reached via email at contact@12oaksparking.com or by phone at (678) 973-0348.
Who issues parking citations?
Parking enforcement is conducted by 12 Oaks Parking, LLC, on behalf of the City of Roswell. Parking citations related to the on-street parking program are also issued by Twelve Oaks.
What happens if I park in a paid parking section and do not pay? (Update as of May 2026)
The City is currently (as of May 2026) in an educational rollout period for the new on-street parking program.
• During the initial rollout period, vehicles parked in paid parking spaces without payment may receive informational notices.
• Beginning soon, official warning citations that do not carry a fine (a $0 balance on the citation) will be issued for a limited period to help familiarize visitors with the new system.
• Following the warning period, parking violations will be subject to fines.
What are the fines for parking violations? (Update as of May 2026)
The City is currently (as of May 2026) in an educational rollout period and is not issuing monetary fines. Following the warning period, parking violations will be subject to fines.
As of late May 2026, the final citation amount is still being confirmed. Additional information will be provided once the amount is finalized.
What if I experience payment issues?
Please contact 12 Oaks Parking directly with any issues. They can be reached via email at contact@12oaksparking.com or at (678) 973-0348. The City of Roswell is unable to provide technical support; you must contact the parking operator directly for assistance.
I visit frequently. Will the system store my information, or do I need to register each time?
No. Your information is not stored with us or with Oobeo (our third-party technology platform). You must scan the QR code or utilize the text-to-pay option for payment upon each visit. However, Google Pay and Apple Pay options are available for ease of payment on return visits.
I received a Parking Charge Notice. How can I make a payment?
The citation will contain payment instructions, which include a QR code link. You may also visit www.parkinginvoice.com to make a payment. Enter either your Parking Charge Notice number or your license plate number to make a payment.
If you have any issues with payment, please contact 12 Oaks Parking directly at contact@12oaksparking.com or (678) 973-0348.
I received a Parking Charge Notice and wish to dispute it. What is the process to submit an appeal?
Guests can file an appeal by scanning the QR code on their Parking Charge Notice or by visiting www.parkinginvoice.com. Appeals must be filed within 15 days of receiving the Parking Charge Notice.
Once your appeal has been filed, the citation process will be placed on hold until it is investigated by the parking enforcement team for resolution.
If you are having issues with an appeal, please contact 12 Oaks Parking directly at contact@12oaksparking.com or (678) 973-0348.