Roswell residents and businesses now have an easier way to connect with City services.
The City of Roswell has launched 311, a new easy-to-remember, three-digit number that provides a simple, convenient way to reach Customer Service for routine City services, information and help connecting with the right City department.
The launch of 311 is part of the City’s ongoing commitment to improving customer service and making it easier for residents and businesses to access local government.
Whether reporting a maintenance concern, requesting information or finding the right department, residents and businesses can now start with one number.
“Providing excellent customer service starts with making it easy for residents to reach us,” said Mayor Mary Robichaux. “311 gives our community one simple number to access routine City services while reinforcing that 911 remains the number for police, fire and medical emergencies. It’s another way we’re making City government more accessible and responsive to the people we serve.”
When to Call 311
Residents can call 311 during Customer Service business hours, Monday through Friday from 8:00 a.m. to 5:00 p.m., to:
- Report maintenance concerns
- Request City information
- Ask questions about City programs and services
- Be connected with the appropriate City department
Calls received after business hours will be directed to voicemail.
Using the 311 Service
311 is available when calling from within Roswell city limits from a mobile phone or landline.
If you’re calling from outside Roswell or are unable to connect to 311, call Customer Service at (770) 641-3727.
311 is intended for routine City services and information. It is not a replacement for the Roswell Police Department’s non-emergency phone number or 911.
Residents with routine police matters should continue using the Roswell Police Department’s non-emergency phone number at (770) 640-4160.
Call 911 for immediate police, fire or medical emergencies.
Need City routine services? Call 311.
Need police, fire or medical emergency assistance? Call 911.
Learn More
To learn more about 311 or submit an online service request, visit RoswellGov.com.
